Believability of characters has been an objective in literature, theater, film, and animation. We argue that believable robot characters are important in human-robot interaction, as well. In particular, we contend that believable characters evoke users’ social responses that, for some tasks, lead to more natural interactions and are associated with improved task performance. In a dialogue-capable robot, a key to such believability is the integration of a consistent storyline, verbal and nonverbal behaviors, and sociocultural context. We describe our work in this area and present empirical results from three robot receptionist testbeds that operate "in the wild."

Not all questions are asked with the same intention. Humans tend to address the implicit meaning of the question (that contributes to its pragmatic force), which requires knowledge of the context and a degree of common ground, more so than addressing the explicit propositional content of the question. Is recognizing the pragmatic force in today's human-robot dialogue systems worth the trouble? We focus on display questions (questions to which the asker already knows the answer) and argue that there are realistic human-robot interaction scenarios in existence today that would benefit from the deeper intention recognition. We also propose a method for obtaining display question annotations by embedding an elicitation question into the dialogue. The preliminary study of our robot receptionist shows that at least 16.7% of interactions with the embedded elicitation question include a display question.